Stefanini Wins 2023 ISG Excellence Award for Customer Experience Report

Stefanini, a global company offering an array of technological services such as automation, cloud solutions, Internet of Things (IoT), and user experience (UX), was awarded with the 2023 ISG Star of Excellence™, an event designed to recognize outstanding technology and business services providers. It is a product of direct feedback by the customers served by the company and the efforts to provide a high level of quality services beyond the last year. The company’s achievements were recognized with the EMEA award for customer experience among multiple service providers in the IT industry present at the ISG Sourcing Industry Awards gala dinner. These awards celebrate the achievements of companies in technology and business services and were presented at the 17th annual ISG Sourcing Industry Conference – EMEA, which is organized by Information Services Group (ISG).

The ISG Star of Excellence™ program, currently in its sixth year, is known for its comprehensive customer experience research across the industry. Among the six areas that businesses are surveyed on – collaboration and transparency, execution and delivery, innovation and thought leadership, governance and compliance, people and culture fit, and business continuity and flexibility – Stefanini has achieved top scores in customer experience in all regions. This deeply customer-centric approach by Stefanini gives satisfying results and reflects in their improved rankings in the ISG Provider Glass™ quadrants across all regions.

According to Farlei Kothe, CEO EMEA at Stefanini, the company continually displays its commitment to deliver exceptional solutions ardent innovation. Kothe commented, “We are overly proud of our team’s dedication, innovation, and relentless pursuit of excellence.”

Amidst over 2,000 service providers and suppliers analyzed by ISG, Stefanini stood out among its peers in offering unique top-notch quality services. The valuable feedback from the customers in the IT, operations, line of business, procurement, supplier management, and other sectors in the Americas, the EMEA region, and the Asia-Pacific region emphasized the three strong winners across all regions and technology areas along with an overall technology provider.

Being a part of the 2023 ISG Star of Excellence™, the Stefanini Group has once again demonstrated its resolve to provide exemplary services and improve continuously for customer satisfaction.

In addition, the customers who provide feedback support suppliers to understand a vendor’s capabilities through the eyes of the customer. The ISG Star of Excellence program ensures that the feedback/insights provide a deep understanding of suppliers to support sourcing research and consulting services, which is said to contribute immensely to the improvement of the industry.

Offering a wide array of digital solutions and being present in 41 countries, the Stefanini Group has a wealth of experience accrued over the past 30 years. Companies across sectors such as manufacturing, retail, banking, and healthcare rely on Stefanini to provide high-tech solutions across their diverse portfolio.

For more information, visit http://www.isg-one.com.

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