Cresta, a leading AI platform for contact centers, has been recognized as a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024. The report highlights Cresta as an “innovation juggernaut” with unique AI features that drive sales outcomes and improve productivity. In addition to being named a Leader, Cresta received the highest scores in 15 different criteria, showcasing its capabilities in AI utilization, system configuration, interaction capture, post-call reporting, in-call guidance, coaching, automation, innovation, and adoption.
Cresta’s Chief Marketing Officer, Russell Banzon, expressed the company’s commitment to empowering agents and leaders with conversation intelligence and AI-driven workflows to drive business performance and operations. Cresta’s recent announcement of new human-in-the-loop AI capabilities further solidifies its position as a top artificial intelligence company, as recognized by Forbes AI 50 for the third time.
To learn more about Cresta’s end-to-end AI platform for contact centers and why Forrester recognizes it as a Leader in real-time revenue execution, download a complimentary copy of the report. Cresta’s mission is to make every customer interaction excellent by turning real-time intelligence into actionable insights, making contact centers smarter and agents more productive. Cresta serves companies like CarMax, Vivint, Intuit, and Porsche with its real-time AI capabilities.
For more information on Cresta’s AI platform, visit http://www.cresta.com. Stay updated on Cresta’s latest developments by following their blog and connecting with them on LinkedIn and X.
Stay ahead of the curve in real-time revenue execution and customer interaction excellence with Cresta, the AI platform that empowers your contact center for success.
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(Source: Crest)
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