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Tuesday, June 18, 2024

Cresta: Leader in Real-Time Revenue Execution

Cresta, a leading AI platform for contact centers, has been recognized as a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024. The report highlights Cresta as an “innovation juggernaut” with unique AI features that drive sales outcomes and improve productivity. In addition to being named a Leader, Cresta received the highest scores in 15 different criteria, showcasing its capabilities in AI utilization, system configuration, interaction capture, post-call reporting, in-call guidance, coaching, automation, innovation, and adoption.

Cresta’s Chief Marketing Officer, Russell Banzon, expressed the company’s commitment to empowering agents and leaders with conversation intelligence and AI-driven workflows to drive business performance and operations. Cresta’s recent announcement of new human-in-the-loop AI capabilities further solidifies its position as a top artificial intelligence company, as recognized by Forbes AI 50 for the third time.

To learn more about Cresta’s end-to-end AI platform for contact centers and why Forrester recognizes it as a Leader in real-time revenue execution, download a complimentary copy of the report. Cresta’s mission is to make every customer interaction excellent by turning real-time intelligence into actionable insights, making contact centers smarter and agents more productive. Cresta serves companies like CarMax, Vivint, Intuit, and Porsche with its real-time AI capabilities.

For more information on Cresta’s AI platform, visit Stay updated on Cresta’s latest developments by following their blog and connecting with them on LinkedIn and X.

Stay ahead of the curve in real-time revenue execution and customer interaction excellence with Cresta, the AI platform that empowers your contact center for success.

Image source: Cresta_logo

(Source: Crest)

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