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What You Should Know Before You Go

The 2024 Franchise Customer Experience Conference (FCXC) is the ultimate event for franchise executives looking to enhance the customer experience of their brands. With four days packed full of knowledge, experience, and advice from 20 franchise and customer experience experts, along with 42 interactive workshops and sessions, attendees will leave with practical strategies to improve their customer service.

The conference, presented by Franchise Update Media and the IFA, is the only event designed specifically for franchise executives focused on improving their brand’s customer experience. Keynote speaker Mike Walsh, CEO of Tomorrow, will share insights on emerging technologies and consumer service innovations. Three exclusive morning sessions are available for C-suite attendees, covering topics such as AI deployment, collaboration between marketing and operations, and tech stack readiness.

General sessions will offer discussions on legislation, economic impact, and panel discussions from CXperts. Breakout sessions will cover topics such as personalized consumer experiences, creating consistency in CX, and the rollout of new technologies. FCXC will also include the presentation of the top two 2024 Franchise Innovation Awards and pre-conference sessions from the IFA.

The conference will take place at the InterContinental Buckhead in Atlanta from June 18 to June 20. To learn more about the sessions, speakers, and to register, visit francxc.com. Don’t miss out on this opportunity to take your brand’s customer experience to the next level at the 2024 FCXC.

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